Refund policy

At ZM Jerseys, customer satisfaction is our priority. Every jersey is carefully inspected before dispatch to ensure it reaches you in excellent condition. If you receive a damaged, defective, or incorrect item, we're here to help.

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

  • You received the wrong product.
  • The item arrived damaged or defective.
  • The product is significantly different from what you ordered.

To request a return:

  • Contact us via WhatsApp using the number provided on our website within 7 days of delivery.
  • Share your order number along with clear photos of the product.
  • For damaged parcels, please record an unboxing video while opening your package. This helps us verify and process your claim quickly.

Returned items must be:

  • Unused and unwashed
  • Free from stains, odors, or damage
  • Returned with original packaging

2. Size Exchange

Please refer to our Size Guide before placing your order.

If you wish to exchange your jersey due to an incorrect size:

  • The jersey must be unused and in its original condition.
  • Exchange requests must be made within 7 days of delivery.
  • Customers are responsible for the shipping charges involved in the exchange unless the wrong size was sent by us.

Size exchanges are subject to stock availability.

3. Return Shipping

Unless the return is due to our mistake (wrong or defective item), customers are responsible for return shipping costs.

Please use a reliable courier service when returning your parcel. ZM Jerseys is not responsible for parcels lost or damaged during return transit.

4. Refund Process

Once we receive your returned item:

  • It will be inspected within 24–48 hours.
  • If approved, your refund will be processed promptly.
  • Refunds will be issued through the most suitable method available after confirmation.

If the returned item is found to be used, washed, damaged, or altered, the return request may be declined, and the item may be returned to you.

5. Refund Deductions

Please note:

  • Original shipping charges are non-refundable.
  • Any courier or payment processing deductions (where applicable) may be deducted from the refund amount.

6. Non-Returnable Items

Returns or exchanges cannot be accepted if:

  • More than 7 days have passed since delivery.
  • The product has been worn, washed, altered, or damaged by the customer.
  • The product was purchased as a final sale or marked as non-returnable (if applicable).

Need Help?

If you have any questions regarding your order, feel free to contact us:

📱 WhatsApp / Phone: 0312-2445211
📧 Email: zmjerseys@gmail.com

We're always happy to assist you.